Please click “I accept” below if you would like to receive promotions and discounts in the forms of Emails and SMS. You can unsubscribe from these at any time on the profile page.
We at Viceroy Indian Restaurant aim to bring all of our customers the very best value for money, services and food around Somerset. Give us feedback.
Value for Money
Delivered at 19:15 and still
waiting at 21:15. Phoned
Vicceroy at 20:25 and told it
would be 15 minutes. Extremely
disappointing and made worse by
lies by the restaurant
Reply : Hi Robert, I do apologize that you have given the wrong information about your order. As we were very busy on that day and your order has fallen behind. I can assure you that won’t happen again. I hope you enjoyed your meal and continue to order with us. A voucher has been sent to you just to say thank you.
Very slow , 20 late on
collection ., restaurant was not
Reply : Hi Hannah, We are extremely sorry about the delaying in your order. Even though Restaurant was not that busy we were busy on takeaway side. However we will take that on board and work on that. And I hope you will continue with us.
The order was placed two hours
before the required delivery but
was not delivered at the required
time. I phoned 30 minutes after
the planned delivery and it was
obvious the staff had no idea
whether the order had been dealt
with and was out for delivery but
promised to check and call back.
I had a call back 15 minutes
later to say they had technical
issues and didn’t have the
order. Eventually received the
order an hour late with a
complimentary bottle of wine. The
food was good but spoilt by the
Reply : Hi Colin, sorry to hear that your meal was spoilt by the delay. We did have some technical issue but we promise to deliver your food on time next time . Please give us the opportunity to serve you better. Thank you
Absolutely loved our last order.
On time. Fresh tasty and hot.
Reply : Thank you David. It’s good to hear that you enjoyed your meal.Hope you will use us continue.
Food was 20 mins late and cold
Reply : Hi Ken, sorry about being delaying your food and cold. We will take that on board and try our best to serve you better in next time. We will offer you a free complementary onion bhai and Bombay potatoes for the disappointing meal. Thank you for your feed back.
Today(25/08/2019) i ordered for a
stuffed porotha,Egg fried
rice,Nan and chicken Vindaloo.I
got it delivered with in 30
minutes and i got a "STAPLER PIN"
from the stuffed Porotha while
Reply : Hi Srekanth, I’m sorry to hear that you had stapler pin in the food. I know you are one of our regular. We will feed that back to our kitchen team and we will make sure together that does not happen again. Please take that as an oversight and give us the opportunity to serve you better. Thank you.
The first order was cold and
missing an item. Fair enough I
rang and complained, another
order was sent. However, the
mixed grill was very
disappointing. The chicken was
dry. The lamb, was not
recognisable as lamb. It felt to
me that it was leftovers
microwaved. I have had lots of
takeaway curries. This was by far
and a way, the worst .
Reply : I am sorry to hear that you had a disappointing takeaway from us. My colleague will contact you shortly to discuss the resolution .
They are always amazing, great
food great customer service my
favourite restaurant and I love
that they deliver
Reply : Thank you very much for your feedback.
Really good and reliable, thanks
Food is good but I didn't get my
garlic and cheese nan and my
other set of onion bhajis which I
Had to register using landline
tel number not mobile as mobile
not reliable here. Had to add a
0 on the end of the number as
your system does not recognise 5
digit telephone numbers! Meal
was excellent as usual!
Great service,great food
Beautiful food as always.
Lovely friendly delivery chap
set meal for 2 - value for money,
gorgeous, fabulous treat. Advised
online delivery would be an hour,
food delivered within 30 minutes
Excellent Service, Quick and
Friendly. Food top quality as
Fantastic , best Indian in the
Top food always from the Viceroy,
love this place.
As always, excellent service, on
time delivery and if the past is
anything to go by, delicious