Feedback

We at Viceroy Indian Restaurant aim to bring all of our customers the very best value for money, services and food around Somerset. Give us feedback.

  • Value for Money
  • Service
  • Product Quality
foodHub

Delivered at 19:15 and still waiting at 21:15. Phoned Vicceroy at 20:25 and told it would be 15 minutes. Extremely disappointing and made worse by lies by the restaurant themselves.

Robert Woolley, 23 Nov 2019

  Reply : Hi Robert, I do apologize that you have given the wrong information about your order. As we were very busy on that day and your order has fallen behind. I can assure you that won’t happen again. I hope you enjoyed your meal and continue to order with us. A voucher has been sent to you just to say thank you.

Very slow , 20 late on collection ., restaurant was not even busy

Hannah, 23 Nov 2019

  Reply : Hi Hannah, We are extremely sorry about the delaying in your order. Even though Restaurant was not that busy we were busy on takeaway side. However we will take that on board and work on that. And I hope you will continue with us.

The order was placed two hours before the required delivery but was not delivered at the required time. I phoned 30 minutes after the planned delivery and it was obvious the staff had no idea whether the order had been dealt with and was out for delivery but promised to check and call back. I had a call back 15 minutes later to say they had technical issues and didn’t have the order. Eventually received the order an hour late with a complimentary bottle of wine. The food was good but spoilt by the delay.

Colin, 08 Nov 2019

  Reply : Hi Colin, sorry to hear that your meal was spoilt by the delay. We did have some technical issue but we promise to deliver your food on time next time . Please give us the opportunity to serve you better. Thank you

Absolutely loved our last order. On time. Fresh tasty and hot. Thank you.

David, 05 Oct 2019

  Reply : Thank you David. It’s good to hear that you enjoyed your meal.Hope you will use us continue.

Food was 20 mins late and cold thanks!

Ken, 28 Sep 2019

  Reply : Hi Ken, sorry about being delaying your food and cold. We will take that on board and try our best to serve you better in next time. We will offer you a free complementary onion bhai and Bombay potatoes for the disappointing meal. Thank you for your feed back.

Today(25/08/2019) i ordered for a stuffed porotha,Egg fried rice,Nan and chicken Vindaloo.I got it delivered with in 30 minutes and i got a "STAPLER PIN" from the stuffed Porotha while eating.Terrible Experience....

Sreekanth, 25 Aug 2019

  Reply : Hi Srekanth, I’m sorry to hear that you had stapler pin in the food. I know you are one of our regular. We will feed that back to our kitchen team and we will make sure together that does not happen again. Please take that as an oversight and give us the opportunity to serve you better. Thank you.

The first order was cold and missing an item. Fair enough I rang and complained, another order was sent. However, the mixed grill was very disappointing. The chicken was dry. The lamb, was not recognisable as lamb. It felt to me that it was leftovers microwaved. I have had lots of takeaway curries. This was by far and a way, the worst .

David, 06 Aug 2019

  Reply : I am sorry to hear that you had a disappointing takeaway from us. My colleague will contact you shortly to discuss the resolution .

They are always amazing, great food great customer service my favourite restaurant and I love that they deliver

Jade, 19 Jul 2019

  Reply : Thank you very much for your feedback.

Really good and reliable, thanks Viceroy!

Karl, 30 May 2019

Food is good but I didn't get my garlic and cheese nan and my other set of onion bhajis which I paid for brooksyazmin@yahoo.com

Yasmin, 08 Mar 2019

Had to register using landline tel number not mobile as mobile not reliable here. Had to add a 0 on the end of the number as your system does not recognise 5 digit telephone numbers! Meal was excellent as usual!

Chris, 22 Feb 2019

Highly recommended!

Matthew,

Very good.

Lalita,

Great service,great food

Shaun,

Excellent Food

Chris,

Super service Beautiful food as always. Lovely friendly delivery chap

Elizabeth,

set meal for 2 - value for money, gorgeous, fabulous treat. Advised online delivery would be an hour, food delivered within 30 minutes - brilliant

Eve,

Excellent Service, Quick and Friendly. Food top quality as well.

Carl,


Nick,

Fantastic , best Indian in the county

Emma,

Top food always from the Viceroy, love this place.

Jason,

As always, excellent service, on time delivery and if the past is anything to go by, delicious food.

Bob,

Best Indian food in the universe thankyou

Emma,

Really fast deliver and beautiful food!

Sandi,

Great service as always

Mark,

Top top top food as always, love the Viceroy.

Jason,